PRIVACY POLICY

Greenco Parking respects and protects the privacy of our users and customers. This policy describes how we collect, use, and protect all information acquired. This policy also describes our information maintenance and handling procedures.

The term “Personal Information” in this privacy policy means any information from which users or
customers’ identity is apparent or can be reasonably ascertained.

PURPOSE OF INFORMATION COLLECTION

Greenco Parking may collect Personal Information in the ordinary course of providing our services to our users and customers. This may include when a user or customer opens a monthly parking account and consequently enters into a parking agreement with us; or in the everyday dealings and enquiries with us over the telephone, emails or by visiting us in person.

Personal Information is collected from individual users and customers; and is used for the purposes for which information is provided to us; and for internal management purposes, which includes but is not limited to customer service improvements, marketing and promotional initiatives, quality assurance monitoring and enhancements and consumer and market research.

Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with other government agencies. Greenco Parking will only facilitate in providing users and customers with the necessary contact information of such other government agencies, if so required by the users or customers themselves.

WHAT INFORMATION IS COLLECTED

The information collected depends on the services rendered. This may include contact information such as their name, address, email address and mobile number; and vehicle details such as vehicle registration number. When a customer uses our website or is a registered Spot4U user, we may also collect the customer’s credit card details.

Unsolicited personal information received by Greenco Parking without us taking any active steps to collect such information may be collected if the Privacy Act allows. If the Privacy Act does not allow the retention of such information, it is our policy to destroy

KEEPING UP-TO-DATE INFORMATION

At all times we strive to ensure that the information we hold about our users and customers are accurate, complete and up-to-date. If users and customers identify that the information held is inaccurate, incomplete or not up-to-date, we encourage them to advise us of the inconsistencies immediately and in writing. Greenco Parking endeavours to instantaneously update our records with any changes to information provided.

STORING & PROTECTING PERSONAL INFORMATION

Greenco Parking ensures that all reasonable measures are taken to protect Personal Informationfrom misuse, loss and unauthorised access. This is achieved through:

  • Ensuring that access to Personal Information is only limited to Greenco Parking personnel who is required to deal with such information in order to carry out their responsibilities to enable Greenco Parking’s services to be provided;
  • Personnel dealing with the Personal Information is informed of Greenco Parking’s Privacy Policy and is aware of the applicable legislations and privacy laws relating to the collection, use, disclosure and handling of Personal Information;
  • All information collected electronically is stored on Greenco Parking’s secured cloud server. Greenco Parking currently holds personal information in hard copy paper files in drawers and cabinets, electronic databases and email contact lists. Access to physically stored records or information is restricted to authorised Greenco Parking personnel only.
  • We are constantly updating and testing our security technology on an on-going basis. Greenco Parking applies the use of firewalls, anti-virus software and login and password protection, secure office access and data protection policies

WEBSITE & COOKIES

When using the Greenco Parking website or the Spot4U online pre-booking system, we use “cookies” to collect information. Cookies are sent to the user’s or customer’s browser from our website or Spot4U website and stored on the user’s hard drive. Customers and users may modify their browser settings to refuse all cookies when using our website. Greenco Parking does not guarantee the absolute security of transmission of users’ and customers’ Personal Information over the Internet.

PRIVACY COMPLAINT RESOLUTION

Customers or users who wish to lodge complaint in relation to Greenco Parking’s handling of their Personal Information may do so in writing or by contacting the Greenco Parking head office. Please see Greenco Parking’s Privacy Complaint Procedures for more information.